Elixir Creative | FAQs
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FAQs

Sometimes you just want to know the quick, straight to the point answers to the questions everyone else is asking...

How much do your services cost?

A salesperson once uttered these words to a client: “It’s not about the money, it’s about the quality of service,” implying that he was so good, price should never be an issue. Yikes.  

 

We know you want the best service that you can get, and that you don’t want to pay through the nose to get it. And well, let’s be honest, your bottom line is important. When you look at your return on investment, we never want you to think, “that design cost an arm and a leg;” but rather, “Wow, that design really boosted sales/built up our brand/looked awesome/increased responses.”

 

Our hope is to provide a new way of looking at design, approaching the entire process holistically. We will look at your organization, your goals, your current designs, things you want to change vs. things you want to stay the same, cost saving measures, and things that will provide exceptional return on investment. We are your partner and we are here to serve. Our initial consultations are complimentary, and we are glad to provide a range of prices and options based on your needs.

How long do things take?

We work fast. Typically simple designs can take as little as a few days, brochures or booklets take about 2 weeks, and full websites take 4-8 weeks.  Our process includes meeting with you to evaluate your design needs and deadlines, and to set a timeline that will meet your expectations. Things that may affect the timeline include: content or design changes, extended editing process, printing or stock delays.  By providing full and accurate content and direction from the start, you can ensure a fast and easy design process.

 

But here’s the great news: we understand that sometimes people need things yesterday, and can usually accommodate rush orders.

What are your printing capabilities?

Business cards, post cards, booklets, pamphlets, invitations, envelopes, stickers, banners, t-shirts, decals, trade show displays, signage, magnets, adhesives, etc.  Sizes, shapes, quantities, and qualities are wide ranging and versatile. Not listed here? Don’t worry; if it can be printed, we print it.

I need something designed yesterday…

Drop us a line ASAP. We’re able to accommodate most rush orders, even for printed materials. While not the norm, we have had success in designing and printing brochures & postcards within 24 hours from the time the client initially contacted us. The bottom line is we work fast, and we pride ourselves on being good at what we do, so you aren’t forced to pick between speed and quality.  You can have your cake and eat it too.

Why should I hire a designer?

We all know someone that’s handy – maybe they help you out by changing your oil and replacing your brakes in their driveway. But when things get complicated, you don’t mess around; you go to a licensed mechanic. The same is true in design. Because this is our profession, we offer superior web security and design services, faster and more economical web hosting, amazing quality printing, and more. Plus, as an added bonus we offer better print and web hosting rates than what most people are able to get on their own.  Besides, we know you want to be able to tell all your friends, “My design guy could do that for you in a heartbeat…”

Can I move my website?

We can move any website in any direction. If you have a current website that you want to move to our dedicated servers with allocated resources for your site, we can accommodate you and your needs. We go through a three-step process to ensure that your files have migrated successfully, that website caching and security protocols are still in place (and even better now that you’re with Elixir), and that all links, code, forms and other components are working properly. The best part is that most migrations are free.

 

If you have a website currently with us that you are considering moving away from us, we move those too. But keep in mind, not all web hosting is the same. We strive to be the best bang for the buck, and include website backups, A-rated security, hands-on updates, 24/7 uptime monitoring, custom reporting, SEO, and many other advantages that you simply won’t get with many other hosts unless you pay extra. But if you still want to move, we will help… But we will also be super sad to see you go.

Can I get email with my website?

Yes! We are able to set you up with either Google Suite or Microsoft Office 365 with your own domain. Every business or organization should streamline their domain so that they have their own domain name, and full email access. One of the most fastest, easiest, and cheapest upgrades for any business is to switch from an email address that ends in gmail.com or hotmail.com to yourbusiness.com. We’ll set you up with email you can access from anywhere in the world with full cloud-enabled email solutions.

Why Elixir?

Whether it’s through the creation of immortality potions, a powder to heal wounds, the ability to change base metals into gold, humankind has been counting on elixirs for thousands of years.  And, that’s where we come in. We want to make YOU look and feel awesome.  If we can make you and your work immortal, or just change you into gold, we will. We are Elixir Creative.

Do you have a question we didn’t answer?